Carsons Fire Damage Restoration Process

Fire Damage Process Overview

  1. Initial Contact
  2. Assessment
  3. Emergency Services
  4. Fire Damage Restoration
  5. Reconstruction
  6. Clean Up & Sanitation
  7. Prevention

The steps listed above are how we handle typical fire damage situations. We will alter the process as needed to insure we prevent as much damage as possible and get your property restored quickly.


  1. Step 1: Emergency Contact

    Fire Damage may be the most devastating thing that can happen to a property. When you contact Carsons Cleaning & Restoration, our response will be fast and well planned.

    During our initial call, we will get as much information as possible and get an emergency response team on site immediately. Fire Damage Restoration can take time, but there are steps that must be taken immediately to mitigate as much damage as possible.

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  2. Step 2: Fire & Smoke Damage Assessment

    We will work closely with property owners and their insurance companies throughout the restoration process. During the Assessment phase, we will follow these steps while inspecting all of the affected areas.

    • Visual survey of the area
    • Ensure area is safe, power is shut off as needed
    • Damage assessment & photographic documentation (this will be ongoing)

    Type of Smoke Damage:

    Depending on the type of fire which affected the area, the damage may vary greatly. Smoke damage is broken down into several categories:

    • Wet Smoke:

      Usually associated with low heat, smoldering fire, Wet Smoke carries a very pungent odor, is sticky and smeary to the gloved hand. Smoke Webs are more difficult to clean.

    • Dry Smoke:

      Typically caused by fast burning, high temperature fires.

    • Protein Based Smoke:

      Invisible, but badly discolors paints and varnishes - extremely pungent odor.

    • Fuel Oil Soot:

      From commercial or home furnaces when they "puff" back smoke, causes oily, hazardous soot & oil spots.

    When we have finished the initial Assessment, we will review the information with the owner and his insurance company. We will determine what the extent of the restoration will be, identify what demolition may need to be performed, and identify what property will be moved for storage and off site restoration as well as what items are unrecoverable and will need replacement.

    Documentation & Reporting:

    Our entire assessment process will be documented in writing along with photographs. This information will be used when processing insurance claims and is a strong benefit to the property owner.

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  3. Step 3: Emergency Services:

    Carsons Cleaning & Restoration has experienced professionals who know how to handle emergency restoration services. Every step of our recovery process is treated with the upmost urgency, but when our specialists arrive on the scene of a work site that has had a fire, we take necessary steps immediately:

    • Emergency Board up Services:

      One of the first things we will do when we arrive on scene is to board up the affected area to protect it from bad weather and theft. Boarding up the property is often required by the insurance policy and is should be done immediately.

    • Emergency Salvage & Pack Out:

      When we arrive on scene, the first step we will take is removing property that is at risk of being damaged and also removing damaged property that will need restoration services. We will photograph, itemize, pack and store all of these goods in a secure facility.

    • Emergency Water Damage Mitigation:

      When fire devastates a property, water damage is expected due to the emergency response. Carsons Cleaning & Restoration offers complete Water Damage Mitigation & Restoration services that will be used as necessary while working to restore damage from the original fire.

    • Emergency Heat & Power:

      When Fire Damage interrupts heating & power, Carsons Cleaning & Restoration offers temporary services to power living areas when the damage caused by the Fire is isolated and the property is still habitable. We will work with contractors to restore services as quickly as possible, but we will provide necessary services until that time.

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  4. Step 4: Fire Damage Restoration:

    Our professionals will follow a ceiling to floor restoration process, making sure that all affected areas are properly restored. Depending on the severity of the damage, this process will be customized to fit the situation.

    Demolition:

    After our Emergency Services are complete, we will further assess the extent of the damage. Severely damaged structural components and sub flooring require more than just patch work, Carsons Cleaning & Restoration will identify problem areas and remove them before the reconstruction process begins.

    A thorough prepping of the area before reconstruction begins will ensure that the reconstruction effort does not need to be fixed again later on. After we have removed smoke and fire chemical contamination the salvageable areas, the reconstruction effort can begin.

    Smoke, Soot & Odor Removal:

    Smoke & soot from fires leave toxic, acidic chemical compounds that cause strong odors and can pose serious health risks. Carsons Cleaning & Restoration has a well planned Decontamination & Deodorization Processes that will neutralize odors and filter particle sizes as small as 0.25 microns, and will penetrate into cracks, voids and other surfaces affected by smoke, soot, water and other moisture.

    We also use several EPA approved detergent solutions to scrub down affected surfaces to clean surfaces before further restoration and reconstruction work is done.

    This process will leave the work site odor free and safe.

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  5. Step 5: Reconstruction

    Touch Up Services:

    If their was not any major structural damage to the area, Carsons Restoration will touch up any paint and other finishes to restore the area to its former state. If the area suffered severe damage and reconstruction efforts are required, please see below for a quick overview of our Reconstruction Services.

    Complete Reconstruction Services:

    If the affected property requires partial or complete rebuilding or repair, Carsons Restoration offers heavy restoration services as well. We will work to fully restore the area to its former condition or even to improve and remodel the area to the owner's specifications to give the area a new look all together.

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  6. Step 6: Clean up & Sanitation:

    Once the primary Damage Restoration & Reconstruction services are completed, we will begin work to restore it to the condition prior to the problem. We will begin final clean up, removing all of our equipment, remaining debris, dirt & grime from the area. All visible water damaged structural elements will be sanded down to "no stain".

    Property Restoration Services:

    Property that was moved off site for restoration will be unpacked and returned to their original locations.

    Carpet & Floor Cleaning / Restoration:

    We will also work to restore all flooring & Carpet to a like new state.

    HVAC Sanitation & Restoration:

    Carsons Restoration will apply various air filtration techniques and cleaning measures to prevent mold & odor problems. All crawl spaces and HVAC systems receive HEPA Vacuum treatment that will remove any latent particles as small as .3 microns with 99.7% efficiency.

    If the HVAC System was damaged beyond repair, Carsons Restoration will work with the customer to purchase and install a replacement.

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  7. Step 7: Prevention:

    Once the restoration work is completed, Carsons will work with property owners to help them prevent Mold Contamination from occurring in the future.

    Mold problems are usually associated with water and moisture, and during the Assessment phase of our Fire Damage Restoration process we go to great lengths to locate and identify all sources of unwanted moisture in the affected area (likely from the large amounts of water typically used to put out fires.

    With our help, your property will be restored to its previous condition and we will take the steps necessary to prevent problems with odors and mold in the future.

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