Fire Damage Questions

Answers to Some Common Questions About Fire & Smoke Damage:

  1. Who are all of the people who will be involved in the restoration process?
  2. My property has just suffered a devastating fire. What do I do now?
  3. I am concerned about future smoke damage issues. What do I do?
  4. The Fire Dept. recommended boarding my property up, is this something you can do?

The steps listed above are how we handle typical water damage situations. We will alter the process as needed to insure we prevent as much damage as possible and get your property restored as quickly as possible.


  1. Who are all of the people who will be involved in the restoration process?

    • The insurance agent, who sold you the policy, is the insurance company's representative.
    • The insurance adjuster (or claim adjuster), who is assigned to your claim, will work with us to approve and pay for the repairs based upon your insurance policy coverage limits.
    • The mortgage company may be involved to assist with insuring your property is repaired back to pre-loss condition. Carsons Cleaning & Restoration, your restoration contractor, has been hired by you and will work with all the different parties to repair your damaged property to a new or like new state as quickly as possible.

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  2. My property has just suffered a devastating fire. What do I do now?

    Carsons Cleaning & Restoration is here to provide all of the services you will need to restore your property. A fire is a disastrous event that turns people's lives upside down. We understand what you are going through, and our highly trained staff is here to help you every step of the way. We will come out to inspect your damages, and ease you into the recovery process. We will work with your insurance company to get repairs started immediately. We can also help you understand the entire process, so you can feel less overwhelmed. We're just a phone call away.

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  3. I am concerned about future smoke damage issues. What do I do?

    Carsons Cleaning & Restoration uses a multi-step process that will ensure all fire and smoke damage is decontaminated. Your property and its contents will be returned to their original state, like the fire never happened.

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  4. The Fire Dept. recommended boarding my property up, is this something you can do?

    Yes. Carsons Cleaning & Restoration will come out to your property and board up the premises. We can also further secure your property with a perimeter fence if requested. This will provide security to your property and help prevent further damage and vandalism.

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